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12-13-2022 02:55 PM in
Galaxy NoteI have an interesting issue with my phone. Two issues that I assume are linked.
When I'm listing to any media my Bluetooth works just fine with no issue. However, when I get a phone call the Bluetooth acts fine but once the call is over and I go back to the media the sound is drastically reduced. It only comes back to normal sound level once I turn off and back on the Bluetooth or turn off the phone call option in the Bluetooth setting.
The second part to this is when I'm in the car, the car sometimes automatically thinks it's on a phone call even though I'm not. The other part is similar to the above, the media playing sound level is fine until I get a phone call, after the phone call is over, the car thinks it's still on a phone call, and going back to the media the sound is severely reduced and sounds almost AM style radio only after I turn off the Bluetooth and back on will the sound level return.
I have no idea what is going on or how to fix it, any ideas?
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12-13-2022 03:34 PM in
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12-19-2022 06:09 PM in
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01-28-2023 12:08 AM in
Galaxy NoteHave you figured this out? I have the same issue on my Note 20 Ultra and Bluetooth neckband. I don't use Bluetooth in my vehicle anymore, as it will automatically connect to my phone when I don't want it to. Anyway, I am getting no help with this searching online.
Chris
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01-30-2023 11:05 AM in
Galaxy NoteHello @Eagleheart
I am sorry to hear that you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
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02-16-2023 01:29 AM in
Galaxy Notea52s 5g similar issue. my media on earphone is often forced through call channel with low quality
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02-16-2023 08:46 AM (Last edited 02-16-2023 11:53 AM ) in
Galaxy NoteHello @niexasqrw
I am sorry to hear that you are having a similar issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Kind Regards,
SamsungClaudette
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08-03-2023 10:13 AM in
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10-04-2023 01:33 PM in
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05-20-2024 07:52 PM in
Galaxy Notehello,
S23 ultra same issues any updates or any solutions????