Original topic:

BUG FOUND NOTE 8

(Topic created on: 04-16-2018 10:48 AM)
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DIV
Active Level 4
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Galaxy Note
Hello. i used to use Youtube and WhatsApp together as split screen view. before i received Oreo on my note 8.

I did the same today for the first time after receiving Oreo.(splitting the screen)

There is a BUG with only YouTube. if you are splitting your note 8 (oreo) screen with any other app. it will freeze for 8-9 minutes and it will come back automatically( YouTube video must being played while splitting). i did this to check out what apps are behaving the same way. i found that any app you split with youtube while video is already being played then this happens.

i match some of these apps. to find out the culprit.

YouTube + WhatsApp = frozen
YouTube + gallery = frozen
YouTube + calculation = frozen

Facebook + gallery = good
Facebook+ calculator = good




developers please check the issue and solve it in next update.
moreover

it gets freeze but if you oress power key it wakes sane frozen screen on/off.
voice command for bixby wakes up bixby but won't listen to commands.

no forced restart works.
(power key+ bixby key+ volume up key together)
8 REPLIES 8
Galaxy Note
@DIV It's probably best to send a Bugreport to Samsung - link:🐧

http://www.samsung.com/ca/support/skp/faq/1134577
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Galaxy Note
Hi DIV,

I am using Note8 and also updated to Oreo. I tried to reproduce your issue. But none of the youtube combination cause the frozen.

Here are some suggestion:
- Delete the pair app, then uninstall the Youtube app. Then re-install Youtube app and create the pair app again.

- Check if there are any new update on Google Play for youtube app and Galaxy app store for Edge app.

Since after Oreo update, some apps need update in order to work properly. Please have a try and let us know if it still doesn't work. Thanks.
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DIV
Active Level 4
Galaxy Note
First of all thanks for the time you spent for me,in testing the cause and after that writing above. when you split the screen with YouTube,the video must me in full size mode. NOT small view on bottom right side.

then you will have a window resize line at the botton of half YouTube app. slide that all way to bottom as we want to make it a full screen app again.

now i am a bit programmer and full time phone technician. here what happens in my case is, the splitted view full screen YouTube video doesn't know what to do as you are making it full screen all the way. it doesn't know which way to rotate. that might causing the problem.

i don't have auto rotate on.


and after that i checked last time, almost 30 mins ago, my phone froze again
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oooOmitoOooo
Expert Level 1
Galaxy Note
good luck my friend.

:)
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Moderator_
Moderator
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Galaxy Note
Hey @DIV, to help us troubleshoot, could you please submit a device error log when this happens again? From the Samsung Members application, tap the “Feedback” icon. Tap the Pen icon and then submit an “Error report”. Thanks!

- Wonchul
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DIV
Active Level 4
Galaxy Note
yes making your phone auto rotate on has solved the problem. but it shouldn't be like this
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Galaxy Note
Ah…I have auto rotate on, that's why I cannot reproduce your issue.
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300kc
Active Level 7
Galaxy Note
I experienced this on my s8+ after the update so I factory reset my device and it hasn't happened since
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