Resolved! Solved

Original topic:

crew app sms issue

(Topic created on: 02-18-2020 06:26 AM)
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CynicalJerk84
Active Level 8
Options
Galaxy Note
I use this app from the paly store called crew. I have been have ongoing issue's with being able to log in via SMS. I just keep getting unknown an unknown error massage.

Steps i have already taken:
I am able to recive sms from other apps. 

Sms from my carrier is working 

All permissions for the app are allowed 

I have uninstalled and reinstalled the app several times. Then restated the device still nothing same error msg. The message reads we have encountered an unknown error please try again.

I have checked with the app support team. They gave me a web browser to log in. Again that needs sms to log in. So same error message occurs. 

The app it self status page says the issue has been reported and resolved. The app status is up and running. Coworkers dont have the issue on there device. I am at a complete loss as my carrier highest tier tech support says all is operational on there end. 

Thia is the app someone please help me! I need this for work.

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Resolved!
12 Comments
CynicalJerk84
Active Level 8
Galaxy Note
thanks to all who helped with comments and suggestions. i found an email for the company. that was different then support. the person who reported back fixed the problem for me in there end. no clue what they did however all sms issue i had are resolved now.
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CynicalJerk84
Active Level 8
Galaxy Note
the developer had contacted me in regards to the issue. the issue was something on there end. they were able to resolve in in a matter of moments.
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CynicalJerk84
Active Level 8
Galaxy Note
thanks to all who helped look into this issue with me. was greatly appreciated. go team Samsung members 🤯
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