Front Camera Issue

[Kaykei]

Discovering my samsung galaxy note 20 front face camera creates a horizontal white dotted line in the midsection of selfie photos. I believe this bug appeared after a recent software update. I tried camera settings reset. I used this phone from brand new for less than 2 years, purchased directly from Samsung retailer.

[Kaykei]

This is a sample selfie photo of the issue.

[RedDogRabbit]

I'm not sure if it's a software issue.. looks like it's maybe a hardware issue. 

You could always open the Samsung Members app & Click on Support > Phone Diagnostics & run the Diagnostics for the Cameras, see if you get any error messages? 

[Kaykei]

I tried that diagnostic tool the first time, and submitted the error messages. I tried their automated suggestions but the only item I haven't tried/ want to avoid is the factory reset.

[RedDogRabbit]

I don't know if a Factory Reset would connect this. 

I really don't think that it has anything to do with any recent updates though! 

You might want to visit a Samsung Service Centre to get it checked out by a tech? 

https://www.samsung.com/ca/support/service-center/

[SgtStubby]

My Note 20 stopped autofocusing after an update. A lot of people experience the same issue. Still took awesome pictures I just had to smack the side of the phone to get the focus to work. My worry woukd be I would slap it out of my hand

[Nylah]

Hi, as suggested by the RedDogRabbit  please back up the device and perform Factory reset  by using the below link.

If the issue still persist then request you to please visit the nearest service centre.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/