Original topic:

Galaxy Store give Error to Update Firefox

(Topic created on: 01-08-2024 08:42 PM)
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Sébastien777
Active Level 3
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Galaxy Note
I resetted the Android 14 on my Note. Galaxy Store say the browser Firefox need to update to version 121.0.1. Firefox is already up to date by Play Store. When I try to update. The application Galaxy Store give an error " Fail to install. Try more late (org.mozilla.firefox : 0) ". I use Firefox because Chrome look like really too "spyware" when we read all "about config" ...
6 Comments
Helenna
Moderator
Moderator
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Galaxy Note

Hi, I request you to please perform Safe Mode on the device and check the issue again.

To enter Safe Mode, please perform the following:

First, completely power off the phone.

Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

To exit Safe Mode, simply restart your phone and it will reboot normally.

Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.

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Sébastien777
Active Level 3
Galaxy Note
Helenna, I will try the safe mode to see if I can remove any third-pary app. Thanks for your help.
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Al-001
Active Level 7
Galaxy Note
@ sebastien777, I have updated the new version of Firefox successfully. 1704900997188.jpg
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Sébastien777
Active Level 3
Galaxy Note
Me too, Firefox is updated with Play Store. I removed Firefox. It is curious, now I cannot find the browser firefox in Galaxy Store. I just reinstalled by Play Store. Now, Galaxy Store not ask to install the last update of Mozilla Firefox.
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Helenna
Moderator
Moderator
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Galaxy Note

Hi, we would like to ask you that is your issue resolved after performing the above steps ? Kindly confirm us.

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Sébastien777
Active Level 3
Galaxy Note
Hi Helenna, yes, I have try the safe mode with volume down. I saw some icons in color gray. I have not really third applications to remove. The new one is Mozilla Firefox since some weeks. I know, the other apps are okay.
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