I got my new sim card and all. Porting over my same number on my Note 8 but wi-fi calling decided not to work. I called them as it says this.
They are just spouting nonsense such as I bought it unlocked and they only support the phones they sell and *bleep*. What a load of bs man... They keep saying it's an issue with my phone when Wi-fi calling was working with my previous carrier Freedom mobile.....
I told them it must be since they didn't put my phone number correctly in their systems but pfft. They say that phones not bought from them *might not* be compatible with their services...
Lol man. They should rehire some capable people for their services and fix this BS. Just a random rant from someone who waited nearly 2 hours with this POS service from Koodo.
Edit: it's only working for cellular network and not wifi. It won't let me change address for emergency 911 stuff. It says it's on for cellular network preferred on my Phone app settings.
Lol yeah that's what I'm thinking but they don't agree. I probably should have just went with Fido and save me the hassle of dealing with those I.d.i.o.t.s. from Koodo.
I had same issue with Fido. If they sell you the phone, they put the phone's IMEI in their database and then allow WiFi calling because the IMEI is in the database. If you buy a phone from another vendor (including Samsung, where I got my phone) the IMEI won't be in their database and WiFi calling won't be allowed on their network.
I used to have a similar issue enabling Wifi calling on my Note9, used to own. Went with a rep and went through different troubleshooting like clearing browser cache, adding VoLTE add-on, wait for a while for their system. Don't know which troubleshooting step fixed the problem, but it eventually it worked.