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07-29-2020 03:43 PM in
Galaxy Note
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07-29-2020 06:54 PM in
Galaxy NoteHi paulpaul,
Please follow the below steps on your phone and get back to us with the results.
I suggest you to add the clipboard to the edge panel and delete the clips.
Go to Settings>>Tap on Display>>Tap Edge screen>>Tap Edge panels>>Enable it>>Tap on Clipboard edge>>.
Then access the clipboard edge from the Edge panels and click on the clip you want to delete it.
You can also find the Delete all option from the Clipboard edge.
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07-29-2020 06:58 PM in
Galaxy Note
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07-30-2020 05:18 PM in
Galaxy NoteHey paulpaul,
Thanks for providing the result.
I suggest you to perform the factory data reset on your phone after saving the phone data in a computer using Smart switch software and check if it works.
Here is the smart switch link to backup data: https://www.samsung.com/ca/support/mobile-devices/samsung-galaxy-smartphone-how-to-back-up-your-devi...
You need to remove all the configured accounts from your phone before performing the phone factory data reset.
Go to Settings>>Back up and Accounts>>Accounts>>Tap one account(Ex: Google account)>>Delete account.
Here are the steps for factory data reset:
Go to Settings>>General management>>Reset>>Factory data reset. Then follow the on-screen instructions.
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07-30-2020 05:26 PM in
Galaxy Note
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07-30-2020 05:50 PM in
Galaxy NoteHi paulpaul,
Please generate the error report from the Samsung Members app so that our team can review the Log Files and will get back to you.
Here is the link to follow the steps in a Samsung members app:
https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/
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11-01-2020 10:20 PM in
Galaxy Note
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11-02-2020 04:15 AM in
Galaxy NoteThank you toidi, for sharing the information and helping the community members.
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02-10-2022 07:26 PM in
Galaxy Note- Thank you so much!
