Original topic:

pink vertical line on note 10 plus

(Topic created on: 08-05-2020 02:29 AM)
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Aravind1994
Beginner Level 2
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Galaxy Note
A pink vertical line appeared suddenly in my 2 month old note 10 plus while the phone was in my hand and i'm using  it. No drop or water damage. Its happened spontaneously. 
Tried factory reset
Tried resetting pixels with *#0*#
But line is still present
Any solutions?
Anybody knows why this happened?
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3 REPLIES 3
Kinsley
Moderator
Moderator
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Galaxy Note
Sorry to hear you're having issues with your Galaxy Note 10 Plus. As you have performed the Factory Data Reset and it didn't work the last option is service.
Please contact live chat support. So that they can help you with the available option.
You can follow the below link to contact live chat support.
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Aravind1994
Beginner Level 2
Galaxy Note
I'm working in cayman islands. if this is actually a problem that is covered under warranty.
Am i still covered by warranty in cayman islands?
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Kinsley
Moderator
Moderator
Options
Galaxy Note

The device needs to be examined by an Authorized service technician then only we can say about that if it will be a free or paid service depending on the device condition.

Please be informed that "Samsung Provide 12 months of standard manufacturer warranty from the day of purchase. However, physical and liquid damages are not covered under warranty."

If the device is purchased from Canada then the warranty is valid in Canada only.

For more details please contact live chat support.

 

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