Farshad1968
Active Level 1
Since updating to Android 11 I cannot view the screen after phonecalls meaning I cannot end the call because display remain dark.
1 ACCEPTED SOLUTION

Accepted Solutions
Valeriya
Moderator
Moderator

Hi, I would suggest you to try wipe the cache partition.Don’t worry, you won’t lose any files or data. Here are the steps to perform wipe cache:

1.Turn off the device.

2.Press and hold the Volume Up and Power keys.

3.When you see the Samsung logo, release all three keys.

4. Your device will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press the Power key to select.

7. Press the Volume down key to highlight yes, them, and press the Power key to select.

8. When the wipe cache partition is complete, the Reboot system now is highlighted.

9. Press the Power key to restart the device.

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4 Comments
Valeriya
Moderator
Moderator

Hi, I would suggest you to try wipe the cache partition.Don’t worry, you won’t lose any files or data. Here are the steps to perform wipe cache:

1.Turn off the device.

2.Press and hold the Volume Up and Power keys.

3.When you see the Samsung logo, release all three keys.

4. Your device will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.

5. Press the Volume down key several times to highlight wipe cache partition.

6. Press the Power key to select.

7. Press the Volume down key to highlight yes, them, and press the Power key to select.

8. When the wipe cache partition is complete, the Reboot system now is highlighted.

9. Press the Power key to restart the device.

View solution in original post

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Awesome! it works
thank you so much.
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l have another issue as well !
After updating to Android 11(UI 3), led cover theme doesn't set as default. My phone is Note 10. I like Led cover theme but it doesn' work any more.
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Farshad1968
Active Level 1
Awesome! it works
thank you so much.
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