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01-17-2023 10:59 PM (Last edited 01-17-2023 11:45 PM ) in
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01-18-2023 06:31 AM in
Galaxy NoteHi Prabh33, please check that if you have followed the below steps:
Check the app permissions:
In order to communicate with your S Pen, the Air command app must have the permissions for Nearby Devices and Physical activity enabled.
From Settings tap Apps >> Tap the filter icon next to Your apps >> Tap the switch by Show system apps to turn it on, then tap OK >> Tap Air command, and then tap Permissions >> Tap Nearby devices and make sure it's set to Allow. Do the same for Physical activity.
Reset the S Pen:
Attach the S Pen to its designated spot >> From Settings, search for and select Air actions >> Tap Air actions again, then tap More options (the three vertical dots), and then tap Reset S Pen >> Your S Pen will now be reset and you can begin using it again.
If your S Pen is still not connecting to your device after performing the reset, you will need to replace your S Pen.
Please contact Samsung Canada Parts for purchasing the part by referring to the part name and the product’s model number.
Please access the below link for visiting the web-site of Samsung Canada Parts. Please turn OFF pop up blocker to access the link below.
http://www.samsungcanadaparts.com/
You can also reach them over the phone at 1-877-407-6593 (Toll-Free number)
Hours of Operation (EST): Mon - Fri: 7:30am to 8:00pm, Sat: 8:00am to 4:00pm. You can email them at: info@samsungcanadaparts.com
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10-29-2023 12:17 AM in
Galaxy NoteI have done all these steps. But I'm not in Canada to get a replacement Spen.