Hi khehra, We would like to inform you that Samsung Care+ plan can fix the device and Samsung Care+ plan doesn't have an option to replace the device.
However, We suggest you to contact Samsung Care+ plan for further options.
Please refer the below link to know more about Samsung Care+ plan.
I am also very angry and annoyed at Samsung care plus. I no longer intend to buy a fold 4 as initially intended.
Most don't even know you have an excess to pay for £115 for the fold 3 if you try to make a claim. If I had known at the time and samsung CLEARLY stated this, I may not have bought the fold 3 at that time. I mean, I would have even considered separate insurance which also covers theft and catastrophic damage or phone replacement etc (care plus does not). They sold a top end device at £1600 claiming free samsung care plus damage repair for pre orders/early buyers. That's what sold the device to me. I mean how many people fully read terms and conditions small print.
Samsung need to clearly state excess charges of over £100 for their fold devices.
Had a practically criminal experience with Samsung. Worst customer service I have ever experienced. I received two defective dryers and was told that a claim was submitted for compensation. All follow ups I had completely denied this and I requested that they relisten to the calls. Anytime the service representative didnt have an answer they would hang up on me or refuse to answer my questions
I'm frustrated as hell too. I had the charging port malfunction in my phone (brand new s22). After two months, Samsung Care told me they had no idea when the replacement phone would be back in stock and sent me a check for my phone, which was still covered under warranty from Samsung. When I bought my new phone, Samsung told me I couldn't transfer the old plan and would have to purchase a new one and get a refund for the old plan. Now after three months of them never replying, they're telling me it was a buyback and too bad so sad. I'm out $220 that I received absolutely nothing for. And the only reason I even purchased it was because the repair people told me I should when I brought the phone in.