Original topic:

Samsung Galaxy Note 10 plus Spen

(Topic created on: 06-18-2024 05:27 AM)
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Abbas--xd
Active Level 1
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Galaxy Note
Hi I would love to inform you of this problem with your Spen for the Note 10 plus. For some reason to many Note 10 plus's the Spen has completely stop working for air actions. The Spen still work as a touch screen pen but when I try to connect it to my phone it just won't connect. And I am 100% sure that it is a software problem because I take great care of my phone and it never fell out of my hand. And I have read about many people on the internet that are having the exact same excruciating problem. So please either fix it with a well made software update or get back to me ASAP. 
10 Comments
Helenna
Moderator
Moderator
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Galaxy Note

Hi Abbas--xd, we are sorry to hear this issue from you on your device and certainly understand your disappointment on this.

If your S Pen is not responding, it could be because the pen is too far away from your device. It's also possible that a low battery or another factor is interfering with the S Pen's signal.

Have you tried to perform resetting the S-Pen or boot in safe mode to solve the problem? 

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Abbas--xd
Active Level 1
Galaxy Note
Yes I have tried and when I connect to my spen I make sure it is in my phone and not near and strong metals or signals
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Abbas--xd
Active Level 1
Galaxy Note
So what do I do now I truly think it is a software problem
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penguiny
Beginner Level 4
Galaxy Note
I have the exact same issue with my Note 10+, I am not sure why but my spen will not connect to the phone
Abbas--xd
Active Level 1
Galaxy Note
Yes it is happening to alot of people since the s23 came out
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protectednight
Beginner Level 4
Galaxy Note
I am having the exact same issue with my Note10+ and it started after June 17th since that was the last day I was able to use the S pen...
Abbas--xd
Active Level 1
Galaxy Note
Ya I tried to ask but im not getting an answer if they can make a new software update or no
protectednight
Beginner Level 4
Galaxy Note
I went in store to see if the technician could help. They could not, but I also found out the 10 series will no longer be getting software updates.
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Abbas--xd
Active Level 1
Galaxy Note
It got a software update like a month ago or something but it was just to fix things up
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