Original topic:

samsung note 8 maps app loses GPS signal

(Topic created on: 06-17-2020 05:17 PM)
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imran510
Beginner Level 2
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Galaxy Note
Ever since the newest update my map app stop working correctly. while navigating within the app it's stop seeing my location. I then have to turn off my location settings and then turn them back on then it starts working again which is very annoying and I think Samsung has done this on purposely. 
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13 REPLIES 13
Galaxy Note
Hello imran510,

Are you using Google Map? Try the following:

Open Settings → Apps →Maps → Storage

click clear data and clear cache

Try and see if problem still exists. Thanks.
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imran510
Beginner Level 2
Galaxy Note
I will try this.
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keagan
Moderator
Moderator
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Galaxy Note

Thanks Tallman.

Hi imran510, Please try the resolution provided by Tallman and also please check if you toggled on the "Wifi scanning" and "Bluetooth scanning" in Location settings.

Go to Settings >> Location >> Improve accuracy >> Toggle on both "Wifi scannning"

& "Bluetooth scanning".

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imran510
Beginner Level 2
Galaxy Note
I have done all this and still says GPS signal lost sometimes. I have deleted the app and redownload it. still same issue.
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imran510
Beginner Level 2
Galaxy Note
it says GPS signal lost
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keagan
Moderator
Moderator
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Galaxy Note

Thanks for trying imran510.

I suggest you to remove the "power mode" from optimized in Device care settings and check if the issue is resolved.

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imran510
Beginner Level 2
Galaxy Note
ok I will try this tomorrow.
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imran510
Beginner Level 2
Galaxy Note
I have done everything and even did a factory but problem still happening. it is a new software update issue not my setting. please have them fix this bug
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keagan
Moderator
Moderator
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Galaxy Note

Hi imran510, Please use the link to generate the error report from Samsung Members app so that our team can review the Log Files and will get back to you.

In step 5, please select "Application" category.

In step 6, Please check "send the system log data".

https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/

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