samsung note 8 maps app loses GPS signal

[imran510]

Ever since the newest update my map app stop working correctly. while navigating within the app it's stop seeing my location. I then have to turn off my location settings and then turn them back on then it starts working again which is very annoying and I think Samsung has done this on purposely. 

[Tallman]

Hello imran510,

Are you using Google Map? Try the following:

Open Settings → Apps →Maps → Storage

click clear data and clear cache

Try and see if problem still exists. Thanks.

[imran510]

I will try this.

[keagan]

Thanks Tallman.

Hi imran510, Please try the resolution provided by Tallman and also please check if you toggled on the "Wifi scanning" and "Bluetooth scanning" in Location settings.

Go to Settings >> Location >> Improve accuracy >> Toggle on both "Wifi scannning"

& "Bluetooth scanning".

[imran510]

I have done all this and still says GPS signal lost sometimes. I have deleted the app and redownload it. still same issue.

[imran510]

it says GPS signal lost

[keagan]

Thanks for trying imran510.

I suggest you to remove the "power mode" from optimized in Device care settings and check if the issue is resolved.

[imran510]

ok I will try this tomorrow.

[imran510]

I have done everything and even did a factory but problem still happening. it is a new software update issue not my setting. please have them fix this bug

[keagan]

Hi imran510, Please use the link to generate the error report from Samsung Members app so that our team can review the Log Files and will get back to you.

In step 5, please select "Application" category.

In step 6, Please check "send the system log data".

https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/