The camera of my Note 20ultra fails

[GhazyMunhoz]

 It stayed like that for about 20 minutes and it's still like that.

 I got a message that said "Camera Errors" 

Does it happen only to me or also to you?

[Brantley]

Hi, we suggest you to write back to us in English or French.

[GhazyMunhoz]

I already translated it, sorry

[samy2022]

Hi, have you tried to to restart your phone ? If it doesn't fix your try to reset camera settings

[GhazyMunhoz]

thanks, that's what I'm going to do

[Brantley]

Hi, we suggest you to follow the given steps below.

1.Reset the Camera app. Open the Camera app, and then tap Settings. Swipe to and tap Reset settings, and then tap Reset.

2.Update the Camera app. Open the Camera app, and then tap Settings. Swipe to and tap About Camera, and check if any updates are available. Tap the update if one is available. If there are no updates available, your screen will read "The latest version is already installed."

3.Reboot the phone by turning it on and off.

4.Update the phone itself. On your device, navigate to and open Settings, tap Software update, and then tap Check for updates. Tap OK. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart.

5.Perform a factory data reset on your phone. Make sure to back up your phone data so you do not lose anything important.

[GhazyMunhoz]

Thank you so much

[Experts]

Hey. So, if that happens, well, oh no, this is bad. Yikes. Oh well, if you cannot get it fixed with these free steps, do try to get to some servicing area? Ask them and they might do some hardware diagnosis stuff to say if the camera has a hardware problem we cannot fix with software fixes. Alright? Great!