Original topic:

When attempting to view User Manual, it says Sorry, your request cannot be processed...

(Topic created on: 05-22-2025 09:30 AM)
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MuhMuh
Beginner Level 2
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Galaxy Note

When attempting to view User Manual, it says:

Sorry, your request cannot be processed... not available in my selected language (English)... not compatible with your devices's OS or web browser. It shows this in several other languages.

I have both the Samsung built-in browser and Firefox. The manual fails to display in the Samsung browser, which is used by default. At the top, it says:
www.samsung.com

When I tap the Home icon it goes to Rogers.com for whatever reason. When I start to type samsung.com, is displays:

samsung.com/m-manual/CA

When I tap on that, it shows the errror message again.

I'm surprised that the built-in browser can't view the manual.

When I tried to view samsung.com/m-manual/CA in Firefox, I got the error message:

The user manual is not available in your selected language.

This is displayed in several languages, also.

What on Earth is going on? I need to view the manual for my phone. Can anyone help?

2 Comments
Helenna
Moderator
Moderator
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Galaxy Note

Hi,

We're sorry you're experiencing this issue. 

To better assist you, could you please confirm what is the exact model of your device? Have you cleared the cache/data for the Samsung Internet browser or tried using Chrome instead of Firefox?

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Ed-M
Beginner Level 2
Galaxy Note

Got the same message on my new S25+.
Found downloadable manual in English for S25 series from web search. 

https://downloadcenter.samsung.com/content/UM/202505/20250523185456235/SM-S93X_UG_CA_15_Eng_D05_2505...

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