Accidental Touch isn't working Galaxy s23 ultra

[ThompsonDuende]

Is someone having problems with the accidental touch protection? Its been a few days that isn't working properly on my s23 ultra.

[RedDogRabbit]

Try Booting into Recovery & Wipe Cache. See if that fixes the issue for you. 

Instructions on how to Wipe Cache:

1) Turn off the device.

2) Press and hold the Volume Up key and the spower button.

3) When the Android logo displays, release all keys.

4) Press the Volume down key to navigate and select "Wipe cache partition".

5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.

6) Press the Power key to restart the device.

[ThompsonDuende]

Nice, I did it now I'm gonna try this days to see if it worked. Thanks

[Helenna]

Hi, just to confirm have you tried the above steps as suggested by the RedDogRabbit ?

Are you still facing the issue after performing the above steps ?

[ThompsonDuende]

I'm trying it, I'll let you know tomorrow or this afternoon. I wish it works, but I dont think so cuz my cell phone has 6 months, I think is the update.

[ThompsonDuende]

So I've been using it and as O thought, didn't work. Then is a bug that needs to be fixed in the next update, cuz talking with a friend that owns a s22 ultra, he got the same problem like 2 weeks ago. My sister has a s20 fe and she disable the accidental touch thing cuz was causing problems.

[RedDogRabbit]

I've never had any issues with Accidental Touch Protection enabled, on any device. 

Don't know why some people are? 

[brissettesondon]

I'm sorry to hear that you're facing issues with the accidental touch protection on your Galaxy S23 Ultra. It could be a software glitch. Have you tried restarting your device or checking for software updates? If the problem persists it's a best idea to reach out to Samsung support or visit a service center for further assistance. They should be able to help you resolve this issue. 

[ThompsonDuende]

Yes, I tried everything, but still the same. I'm gonna wait until the next update and if the problem persists, I'm definitely going to the store.

[Helenna]

Hi, I appreciate your efforts, as you are trying the necessary troubleshooting steps.

I request you to please perform the below steps once and check. If your phone is misbehaving, it is possible that a third-party app is causing the issue.

To figure out which app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone will not run any third-party apps.

This allows you to easily identify and remove the app that may be causing the problem.

To enter Safe Mode, please perform the following: First, completely power off the phone.

Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.

Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

To exit Safe Mode, simply restart your phone and it will reboot normally.

Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.