Original topic:

All incoming calls showing as private number

(Topic created on: 10-04-2022 08:24 AM)
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fh26
Beginner Level 2
Options
Galaxy S
Is there some.setting in S22 Ultra for showing incoming calls caller id. I have talked to service .povider and they are saying it's some phone setting. I checked Phone app and supplementary services and set caller ID as always. But still cannot see ID of who is calling me. It always shows as Private number even if I have the contact saved. 
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6 Comments
Naturegal
Beginner Level 2
Galaxy S
Have you tried going to the phone settings then tap other call settings and see if show contacts numbers in calls is on or off?
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, please restart your phone. Have you recently upgraded or changed your carrier?

Also, please try the following steps:

Go to supplementary settings/enable caller ID.

 Select the Phone app >>  Select Tap on the 3 dots on the top right corner >> Select Settings >> Click on supplemenatry services >> Find Show your  Caller Id >> Press always to turn on caller identification.

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RedDogRabbit
Expert Level 5
Galaxy S

They are not talking about showing their Caller I.D. to people who THEY are calling. 

They are asking about the incoming calls being shown as "private".

Try Clearing Cache & Data for your Dialer.

Open Settings > Apps and Click on the 3 dot menu Middle Right & Toggle On "Show System Apps" Search for "phone" and Clear the Cache & Data for the 3 apps highlighted & Reboot. See if you see the proper Caller I.D. now.

This may be a bit of "overkill", but it should resolve the issue. 

 

4 October 2022 133810 GMT-0400.jpg

fh26
Beginner Level 2
Galaxy S
Hi everyone I tried all the recommendations but it still didnt work. It might be a service carrier issue, so I talked to customer support in detail and they locked a ticket to escalate it to thier network team.

Thanks for all your suggestions!
Samsung_1wAEpHO
Beginner Level 2
Galaxy S

 Hello. did you get it fixed?  My daughter just got the s22+  and is having the same problem our service provider says it’s a. Phone setting problem  and they can’t  couldn’t figure it out .  I also talked to Samsung support and they don’t have a solution.

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RedDogRabbit
Expert Level 5
Galaxy S

If you're talking about incoming Phone calls, then go to the Dialer's Settings & Check to see if you have Caller I.D. Toggled ON or Off?

1 November 2022 060243 GMT-0400.jpg

 

If you're referring to Incoming Texts, AND if you are using Samsung's Messages app, then you need to Download Google Messages from the Play Store & Select Google Messages as the Default Messaging app for Texts SMS / MMS / Chat.

If Incoming Phone Calls are STILL showing all calls as "Private", then that is actually a Carrier issue, since they are the ones who provide the Caller I.D. You can only disable it in the Dialer Settings as in the screen shot. 

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