I hope you are doing well. I am writing regarding a serious and persistent issue with Android Auto on my Galaxy S24 Ultra that began immediately after the most recent software update (One UI / Android update). Despite multiple attempts to troubleshoot, the problem remains, and it is significantly affecting my daily driving experience.
Here are the details of the issue:
Problem Description: After restarting my car, Android Auto connects only once. However, when I turn off the car and then restart it, Android Auto does not reconnect, unless I reboot the car’s infotainment system.
When It Started: This issue began exactly after the latest update, approximately 4 weeks ago.
Troubleshooting Steps Already Tried:
1. Deleted and re-paired my phone from the car’s Bluetooth / Android Auto list.
2. Used different USB-C data cables (high quality, approved cables).
3. Cleared Android Auto app cache & data on my phone.
4. Turned off Adaptive Battery for Android Auto.
5. Set Android Auto app to “Unrestricted” in battery optimization.
7. Restarted both the phone and the car’s infotainment system multiple times.
8. Checked the Auto Blocker setting under Settings → Security & Privacy (but the issue persists).
Impact: Because Android Auto fails to reconnect after the car restarts, it is not reliable for daily use. This is very disruptive and inconvenient.
Community Reports: Other Galaxy S24 Ultra users are reporting the same issue on Samsung Community forums, which strongly suggests this is a software bug introduced by the recent update.
Request:
1. Please escalate this issue to the software / firmware development team for immediate investigation.
2. Confirm whether there is a patch or update timeline to fix this Android Auto connectivity bug.
3. Let me know what additional logs or information I should provide (via Samsung Members or other means) to help the engineering team replicate and resolve this.
I am happy to send error reports, log files, or do any diagnostics you ask for. Please treat this as a high-priority bug.
Thank you for your attention and assistance in resolving this issue. Looking forward to your prompt response or a software fix.
Thank you for reaching out and for providing such a detailed description of the issue you are experiencing with Android Auto on your Galaxy S24 Ultra. We sincerely regret the inconvenience this has caused and appreciate the time you have taken to document the troubleshooting steps you have already attempted.
We acknowledge your report that the problem began following the most recent One UI / Android update and that other users have shared similar experiences.
To assist our engineering team in reviewing your case and identifying the root cause, we kindly request that you submit an error report through the Samsung Members application.
This will provide us with detailed system logs that are essential for diagnosing the problem. Please follow the steps below to generate and send the report:
Open the Samsung Members app on your Galaxy S24 Ultra.
Tap on Support at the bottom of the screen.
Select Send Feedback → Error Reports.
Choose the relevant category (e.g., Connectivity → Android Auto).
Describe the issue briefly (e.g., “Android Auto fails to reconnect after car restart”).
Ensure that the option Send System Log Data is checked.
Tap Send to submit the report.
Once we receive your error report, our technical team will review the logs and provide further guidance or escalate the matter to the development team if necessary.
In the meantime, we kindly request that you visit your nearest authorized Samsung Service Center at your earliest convenience. This will allow our service technicians to examine your Galaxy S24 Ultra directly and determine whether there may be any additional root causes for the Android Auto connectivity issue apart from the recent software update.
A physical inspection will help us rule out hardware or configuration-related factors and ensure that the most appropriate solution is applied. Please carry your device along with any relevant details of the issue when you visit the center.
Android Auto was working fine for the last 1 week. But after installing yesterday’s new software update on my Galaxy S24 Ultra, the issue has returned.
Issue: Android Auto connects only one time after car restart, but does not reconnect when I turn off and restart the car. This problem had stopped for a week, but yesterday’s update broke it again.
This clearly shows the latest software update has reintroduced the Android Auto connectivity bug.
Please escalate this urgently and confirm when a patch will be released.
We understand your concern, and since you have already attempted all the troubleshooting steps, we kindly request that you submit the error details. This will allow our team to investigate the issue further and provide you with the necessary assistance.
Thank you for your response. I have already submitted the full error report through the Samsung Members app under Connected Devices → Android Auto, including logs, screenshots, and complete details of the issue.
The problem started again after yesterday’s latest software update, even though Android Auto was working fine for one week before that. This clearly indicates that the issue is caused by the recent update.
Please escalate my case to the software/engineering team and provide confirmation on the following:
1. Has Samsung acknowledged this Android Auto reconnection issue for the Galaxy S24 Ultra?
2. Is there a planned patch or update to fix this problem?
3. When can I expect a resolution?
I am available to provide any additional logs or information if needed. Thank you.
