Al-001
Active Level 7
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02-05-2024 07:22 AM in
Galaxy S
It's weird of that recently the apps of Battery and Device Care report " Word / PowerPoint runs in background with high battery usage" as shown in attached screenshot, and system recommands to pull those apps into deep sleep. I followed the suggestion and click the option to pull apps into deep sleep, unfortunately, S23u system still report the battery issue. Why???
![image image](https://r1.community.samsung.com/t5/image/serverpage/image-id/7795799iCD6A1E53012AD09B/image-size/large?v=v2&px=999)
Eventually I figured out how to get away the system error message by uninstalled those apps, and run Device Care to clean up the error message, then reinstall those apps ag
ain.
2 Comments
Jpenny
Beginner Level 3
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02-26-2024 12:54 AM in
Galaxy SMine does the same thing, but the powerpoint app refuses to be put in deep sleep. Tried force stopping and removing permissions, but now I will try uninstalling and reinstalling.
![](/skins/images/C6D7C2653174DFA9AA99D582FB1DF8E3/responsive_peak/images/icon_anonymous_message.png)