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02-25-2024 06:40 AM (Last edited 02-25-2024 06:40 AM ) in
Galaxy S- Mark as New
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02-25-2024 07:39 AM in
Galaxy S- Mark as New
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02-25-2024 08:31 AM in
Galaxy S- Mark as New
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02-25-2024 08:42 AM in
Galaxy S- Mark as New
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02-25-2024 10:18 AM in
Galaxy S![Moderator Moderator](/i/rank_icons/moderator.gif)
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02-25-2024 10:07 AM in
Galaxy SHi, we are sorry to hear that your'e facing this issue on your device.
Please check for new software update and see if you still face the issue with videos.
Also, we request you to submit an error report using Samsung members app.
Please follow the below steps.
1. Launch Samsung Members app.
2. Tap on Support and Scroll down the screen and select Error Reports.
3. Choose a category below.
4. Please make Sure that Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.
An expert from the Samsung Members team will try and respond to the report as quickly as possible.
Thank you.
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02-25-2024 10:17 AM in
Galaxy S- Mark as New
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02-25-2024 10:20 AM in
Galaxy S- Mark as New
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02-25-2024 09:13 PM in
Galaxy S- Mark as New
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02-25-2024 09:36 PM in
Galaxy S![](/skins/images/D9005D50D37C009C678537289FB72AFA/responsive_peak/images/icon_anonymous_message.png)