Original topic:

Can add recipient in Samsung sms chat but cannot remove recipient

(Topic created on: 03-17-2024 01:07 PM)
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computerman
Active Level 1
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Galaxy S
I believe I have found a app bug with Samsung sms chat on a s20 fe with all the latest updates.

On a chat with one recipient I wanted to add another recipient for a short period of time, I pulled down the user window and did a add recipient. When I finished the conversation I tried to remove that recipient but it did not have the option to remove the recipient. I spoke to support on this and they believe this has been turned off. Here is the case id#161325179. Just wonder if this will be fixed in the future by engineering/developing team?
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2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi computerman, as you have reached the chat support regarding the issue and hopefully it will resolve soon. 

Meanwhile, we request you to send us an error report using Samsung members app.

 

Step 1. Open the Samsung Members app, and then tap the + key at the bottom right.

Step 2. Tap Error reports.

Step 3. A message will populate for you to choose Always to send the system log data or Just this time. We recommend being connected to Wi-Fi network depending on your mobile network plan. 

Step 4. You will be able to choose from Category on what issue your device might be experiencing among the list. 

Step 5. Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report.

Thank you.

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computerman
Active Level 1
Galaxy S
Just sent of error reports.
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