S24 Ultra native Email app scrolling problem. Version 6.2.06.0
Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.
I did clear the cache (Does that ever actually solve anything?) Nothing changed.
I'm experiencing this issue on my S22 Ultra and my Tab S8 Ultra. It's making the email app on both devices near impossible to use. When the content of the email exceeds the visible screen height and particularly if embedded images are used then all control is lost. Scrolling just bounces back to the bottom. I can't see the headers. I can't see what I'm writing because the bounce obscures it. This is an app defect, probably an incompatibility with Android 16.
We sincerely apologize for the continued inconvenience you are experiencing with the Email app. We understand how disruptive this issue is and appreciate the detailed clarification you have provided.
We kindly request that you submit an error report through the Samsung Members app by navigating to: Samsung Members > Support > Send feedback > Error reports.
Please include a description of the issue along with system logs when prompted. This will provide our engineers with the necessary information to analyze the problem and work toward a resolution.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable in helping us improve the overall user experience.
Don't you realize you have a problem? I encountered the same issue and based on The responses I've seen in this thread and others, I suspect that 10s of thousands are suffering from the same issue. You need to provide a fix. After trying every possible solution listed by Samsung, nothing works. This is a very annoying bug. If it is not fixed in the next week or so, I will be switching to another email app. Given the same canned responses from Samsung, I suspect we are all communicating with AI and not a real caring IT support person.
This is not a fix, but if you save the draft email and reopen it, you can scroll easily and make edits and save it again. After editing and proofing, you can send the email with confidence.
That should give Samsung some clues as to what the problem is.
Experiencing the same problem too! Tried looking for a fix and found this thread via google. The troubleshooting suggestions didn't work for me either.
I have the same problem. I tried all the suggested "fixes" and nothing worked. And, if you try saving your reply as a draft, and then re-open the email, it only scrolls once and then locks up again.
