Cannot disable lock screen

[dla88]

Hello All- I need some help. I always used the swipe feature to "unlock" my phone. On Friday I foolishly added a credit card to my Google wallet and had to then lock my screen with a PIN. It was a pain so I removed the card from the Google wallet. Now I cannot remove the password or PIN option from my lock screen. The swipe and "none" choices are grayed out. I did online chats with 2 people from Samsung and they couldn't help. Any suggestions? Many thanks 

[Helenna]

Hi, We suggest you to please follow the below steps to remove the screenlock.

Go to Settings.

Select Security.

Select Screen Lock.

Select None.

[dla88]

Thank you but it will not allow me to select none. It is grayed out.

[RobertZ]

Good luck getting a useful reply.

[dla88]

Lol thanks Robert. I am not optimistic- particularly when the Ssmsung folks couldn't figure it out. I may be surprised though- there are a lot of people out there who are smarter than me. I don't want to have to reset the entire phone.