Original topic:

Cannot disable lock screen

(Topic created on: 10-22-2023 02:44 PM)
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dla88
Beginner Level 3
Options
Galaxy S
Hello All- I need some help. I always used the swipe feature to "unlock" my phone. On Friday I foolishly added a credit card to my Google wallet and had to then lock my screen with a PIN. It was a pain so I removed the card from the Google wallet. Now I cannot remove the password or PIN option from my lock screen. The swipe and "none" choices are grayed out. I did online chats with 2 people from Samsung and they couldn't help. Any suggestions? Many thanks 
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4 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi, We suggest you to please follow the below steps to remove the screenlock.

Go to Settings.

Select Security.

Select Screen Lock.

Select None.

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dla88
Beginner Level 3
Galaxy S
Thank you but it will not allow me to select none. It is grayed out.
Screenshot_20231022_232838_Settings.jpg
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RobertZ
Active Level 8
Galaxy S
Good luck getting a useful reply.
dla88
Beginner Level 3
Galaxy S
Lol thanks Robert. I am not optimistic- particularly when the Ssmsung folks couldn't figure it out. I may be surprised though- there are a lot of people out there who are smarter than me. I don't want to have to reset the entire phone.
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