Cannot get Bluetooth to recognize my new cellphone, locked in to old inoperable

[girldad]

Can't get Bluetooth to recognize my new cellphone, still locked in to my old phone which is now inoperable..

[RedDogRabbit]

What device are you trying to connect with your new phone?

You should be able to just "Forget" the BT connection to your old phone from whatever device was connected to it before. 

If it's Bluetooth Earbuds, just Factory Reset them, it's pretty straightforward and much easier than a Factory Reset on a phone. 

[girldad]

😊 I know, I usually get the unusual problems...lol
I'm trying to connect to a 300 watt portable stereo...W-king on Amazon..

[Urmi]

Hi girldad,

It is unusual to hear that you are experiencing difficulties connecting Bluetooth to your phone. Kindly follow the troubleshooting steps suggested by RedDogRabbit. If the issue persists after completing these steps, please provide us with the exact model of your device so that we may assist you further.

[girldad]

I'm not seeing the 'forget' screen this time, that would make it too easy..lol

[RedDogRabbit]

What device are you trying to connect with Bluetooth?? 

[girldad]

W-King portable stereo

[RedDogRabbit]

There should be a "pin hole" Reset button on the control panel.

Use a pin and click on the Reset button. 

Power it off and on again, it should enter Pairing mode automatically, and you should see a blinking blue light to indicate that it is in Pairing mode, then look on your phone with it in scanning mode to discover the Bluetooth device. 

[girldad]

Thank you very much!, that sounds like the right solution!
Much appreciated!

[Urmi]

Glad to hear that the issue has been resolved