dark horizontal lines on my screen

[Drizzy]

Hi I was wondering if anyone knows a fix fire these dark horizontal lines they go away on full brightness

[Jonathan34]

Can you please attach a screenshot?

[lisseth25]

hello I'm having the same problem with my Samsung galaxy S7 Edge

[Moderator_]

Hey @Drizzy, firstly, ensure that you have already installed the latest firmware update. Sometimes these lines can be caused by a firmware issue. If that doesn't resolve the problem, you can try to either force reboot your device or wipe the system cache partition. If all else fails, then please contact your local Samsung Service Center (http://www.samsung.com/ca/support) so we can have a look.

-Nick

[lisseth25]

Hello how do I install the latest firmware update I check my phone and doesn't give me the option to do it. thanks.

[Drizzy]

You wouldn't see it in a screenshot

[canada123]

It's probably a pixel burn in.

[lisseth25]

here is a screenshot of it. I'm not sure if you can see the Grey lines going across the screen.

[ghaznain]

I have the same issue with my flex book. i rebooted the system ,they went away for a few days