I bought a S22 Ultra back in June, didnt get good battery and was told its a smart battery which gets better with time. Okay i guess? I use it for another two months, fast forward to September, still no improvements to the battery life. I take my phone to the same samsung store i bought the phone from. Asked me to submit my device as it may be possibly a motherboard issue for next 48 hours or more depending on the repairs. Okay again? I ask the agent about what is my fault and what will samsung do to compensate me about using a faulty phone for three months and now keeping it at the service center for another 2-3 business days? The agent says, well theres nothing they can do. No compensation whatsoever. OH WOW. So i paid device's monthly payments in time every month for 3 months and still faced this issue with no fault of mine at all. And after all this, they said they cant do nothing at all. well, if it isnt such a great deal, samsung. You sell a bad device, make me pay full but still nothing when i ask? Okay then. Guess i will have to be careful on my next device. Thanks samsung. You proved customer reviews dont mean anything to you. Real nice.
samsung doesnt wanna take responsibilities whatsoever once the agreement is signed and it doesnt matter anymore if the customer is happy or not with their service once the sale is finalized. kinda classy of them doing so, no? treat customers in the best possible way pre-purchase but make them come to the store 5 times post-purchase if the customer faces any problem. nice.
thats right. no responsibilites whatsoever. they just said, "oh well its your fault to get a bad device from us, not our fault we sold that same bad device, just take the L and maybe stop whining coz we aint gonna do nothing about your issue"
