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Original topic:

Facebook marketplace and Facebook settings error

(Topic created on: 03-25-2021 09:33 AM)
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Zain_s20FE
Active Level 1
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Galaxy S
Hi,

Since yesterday, I am not able to open Facebook marketplace or Facebook settings on my app on Samsung galaxy S20FE. I am getting "an unexpected error " error.
Please let me know if there is a fix to thi

Thanks
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1 Solution


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Solution
Galaxy S

That is super odd!!!

 

Another thing you can try is logging out of FB from your app, then uninstall the app, then restart your device, then reinstall the app, and log back in and try it again.

 

Also are you using this over mobile network or WiFi, you have to make sure you have a safe, stable wifi connection if you are using wifi.

 

Also doing a quick google search, this seems to be a common issue, so its nothing to do with your device.

You can also "report" this as a problem on the FB app

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8 Comments
Zain_s20FE
Active Level 1
Galaxy S
That's the error

Screenshot_20210325-122607_Facebook.jpg

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Galaxy S

I have not come across this error message before.

Just to confirm, you are still able to open Facebook and look at your newsfeed?

But that error only comes when you try accessing FB Settings or Marketplace?

 

Have you tried the basic troubleshooting steps such as clearing cache and data for the app?

You can also make sure FB is updated to the latest version -- check in Google Play store.

If none of the above steps work, I would recommend uninstalling and reinstalling the app.

 

Please let us know!

Zain_s20FE
Active Level 1
Galaxy S
Yes, you are right...I am able to get the newsfeed but cannot access marketplace or settings and I have tried each and every thing that you have mentioned but still doesn't work :(
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Solution
Galaxy S

That is super odd!!!

 

Another thing you can try is logging out of FB from your app, then uninstall the app, then restart your device, then reinstall the app, and log back in and try it again.

 

Also are you using this over mobile network or WiFi, you have to make sure you have a safe, stable wifi connection if you are using wifi.

 

Also doing a quick google search, this seems to be a common issue, so its nothing to do with your device.

You can also "report" this as a problem on the FB app

Valeriya
Moderator
Moderator
Options
Galaxy S

Hi, make sure the Facebook app is updated restart the device, uninstall and reinstall the app and log into Facebook and try again as suggested by Snowcat19. Thanks, for the response Snowcat19. Please write back to us if the issue still persists.

Zain_s20FE
Active Level 1
Galaxy S
Thanks for the inputs ..ill try the steps and will let you know :) appreciate the help guys
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Zain_s20FE
Active Level 1
Galaxy S
It worked... thank you guys:)
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Galaxy S

That is great!!

Please mark this as an acceptable solution to help out other members who may be experiencing the same issue :)