Galaxy S24 ultra standing grip case

[Ritsu0ka]

Am I the only one this happened to? I bought my phone case in april with the Galaxy S24 ultra and only started using it in june but the strap broke in august. I was a bit disappointed because the quality was lacking but then I thought Samsung could replace it. The product has been used only for 3 months. But the warranty is only for 90 days? They can't replace it. I bought it in april so the warranty doesn't apply 😢 .

Is it the product or I am the unlucky one that got a defective case 😮‍💨 

[RedDogRabbit]

It's likely to be poor product. Plenty of highly rated cases on Amazon.

You said the warranty was 90 days, and it failed after 3 months, which = 90 days +-? 

[Goldenseal]

Mine is still working really well. They should replace it for you though, if it's only been three months.

[Ritsu0ka]

Maybe I should have explained to customer service that I only started to use the case in june. I didn't want to be the unreasonable customer and the receipt dates to april so...hard to argue agaist. 😟

[Helenna]

Hi Ritsu0ka,

That's really unfortunate! We are sorry to hear this issue from you and certainly understand your disappointment on this.

We regret to inform you that, for the Cases the warranty period is 90 days. As it is out of warranty unfortunately, it is not possible to replace the case. 

Thank you.