Google TV app can't open

[joelmcgoel]

For whatever reason the Google TV app won't open on my S22. If I clear cache and app data it can get almost to the main screen of the app, but crashes before any content can load. The app works fine on my Samsung tablet. 

[Axton]

Hi joelmcgoel, just to confirm, did you try to uninstall and reinstall the application ?

[joelmcgoel]

Hey Axton,

I did try that. Uninstall reinstall and clear app data.

[Axton]

Hi, we kindly request you to use your device in safe mode for a few hours and check if you still have the same issue with google tv application.

To enter Safe Mode, please perform the following:

1.First, completely power off the phone.

2.Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

3.If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.
4.Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

5.To exit Safe Mode, simply restart your phone and it will reboot normally.

[Karoon]

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