Green screen issue on s20 series

[Aljohn10201]

Your s20 phones are having green screen issue after the last update! We already reported but no action done! Service centers quoting 15k for lcd that was not mishandled. After 1 year of use this greenish and white screen just suddenly occured!!!!what a waste of money!!!!

[Trinaad]

After hard reset the green and White Screen appears randomly and now i have Horizontal black flickering lines all over my screen. Is it happening to you?

[SamsungRightCare · Accepted solution]

Hello Trinaad,

If the problem persists, please bring your Samsung Galaxy device to Samsung Authorized Service Center nearest you by clicking the below links.

https://www.samsung.com/ph/support/ 

https://www.samsung.com/ph/support/your-service/main/ 

Hope your problem got solved.

[Kotakranger]

What did you do with dex? Can I get the tutorial/step?

[GMB21]

I cant turn off my s20 ultra. All green screen... how to turn off? I tried vol button and power off button...

[SamsungRightCare]

Hello GMB21,

We are here to help. 

Please press and hold the power/standby button and volume down buttons together - but not for too short a time, as that'll take a screenshot - and you'll get to the same power-off options window.

If a problem persists, please call/visit the Samsung Authorized Service Center nears you. 

https://www.samsung.com/ph/support/ 

https://www.samsung.com/ph/support/your-service/main/ 

Hope your problem gets solved.

[iam-ismael]

Sam issue saken ilang month after nang warranty nag ka green screen issue biglaan nalang. One moment ok sia tas later mag kaka issue nanaman. I had it replace. Tas **bleep** nag kaka green screen nanaman sia. Anu to realy replacement nang screen? Bute pa yung chipper phone nio walang ganto. Kung ano pa flagship phone nio sila pa may issue

[gurrenkun]

Same issue recently sa akin. Mga  1 month na green screen yung phone. Since di ko pa mareplace yung LCD, hinayaan ko muna. Ginagamit ko lang via PC through Samsung Flow. Then one time, na-empty batt lang yung phone so nag-off. Chinarge ko lang siya and nag on. Nung pag-on, still green screen pero after a few minutes bumalik na siya ulit sa normal. kahit yung maliliit na banding sa screen dati nawala na. Di na din nagooverheat. Pang 4th day na today na wala nang LCD problem.

[SamsungRightCare]

Hello gurrenkun,

We value your feedback, comments, and experiences using your Samsung Galaxy device.

I truly comprehend why you are experiencing some discomfort with your Samsung Galaxy device after attempting do-it-yourself procedures in the hopes that everything will turn out okay.

Following are some basic steps to troubleshoot and identify what's behind the reason your device display & battery fast-draining issues.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

    "Touch Screen" & "Battery"

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

C) Should you encounter difficulty using your Samsung Galaxy device next time, you can reach out to our online support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

D) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Our Samsung Engineer/Technician must conduct a technical assessment in order to provide you with alternative options and offer solutions to your device's issues in order to ensure that it functions properly.

If you find that our responses are appropriate to your inquiry, be sure to click the ACCEPT AS SOLUTION button.

[Mao1083]

i have the same issue with my s20 green screen happen after the last update. i went to the samsung service center but i was surprise that they are quoting me 15,500 for the said phone. this is so disgusting better not buy another samsung again.

[Hadly]

Bro the same thing just happened to my s20 literally the same day as you. I can't believe this I've had samsung phones since s7 and the customer representative kept saying its my fault while my s20 has literally been in peak condition and was sitting on my desk when the issue happened.