Note 10 says is rooted, knox 0x0000

[KaDial]

Hi. 

My galaxy note 10 (SM-N970F/DS) says my Phone is rooted, when i run Samsung Pass, but it is not. Knox Warranty is 0x0000.

I can't run Samsung Health and OTA updates can't register.

I tried flash a several official roms, but it did not help. Anyone some ideas, what can help me?

Thank you. 

[GabyThe911Operator]

Use Samsung Switch for PC and enter your S/N in factory reset option in the application

[KaDial]

There is no device initialization option in smart switch already. 

[RedDogRabbit]

That's weird. Check in About Phone & Status Information, does it say "official"? 

I HAVE seen it happen where a phone has actually been rooted, but it didn't break Knox. 

Since your phone is an Exynos version, it is possible to Root it with conventional methods, & Knox MIGHT have been fooled? 

You can use Samsung Health on a rooted phone by editing the build.prop, but Samsung Pay is toast & your only option is to use Google Pay. 

You could take the phone to a Samsung Service center & they should be able to fix it? 

But it is weird. 

[h0h0h0]

correct me if I'm wrong but Canadian model ends with a W?

[RedDogRabbit]

You're not wrong. The "F" model is the international Exynos phone. U & U1 are the US phones & W is the Canadian phone. 

[h0h0h0]

correct me if I'm wrong but Canadian model ends with a W?

[keagan]

Hi KaDail, Could you please let us know the place of purchase of your mobile device. I suggest you to download a root checker app to determine if superuser access is configured.

[KaDial]

I bought it in Slovakia from second hand, but in origina packed box. 

Everyone root chcecker confirmed that phone is not rooted. 

Really don't understand it 😕

 

[keagan]

Hi, Please note that the Samsung pass is a country-specific application. As we have information only about Canadian models, I suggest you please reach out to Samsung Support Slovakia by using the link below.

https://www.samsung.com/sk/support/