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04-30-2021 08:39 AM in
Galaxy S- Mark as New
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04-30-2021 08:45 AM in
Galaxy S
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04-30-2021 02:25 PM in
Galaxy SHey samuel462,
Please perform the wipe cache partition of the device as mentioned by Tallman and get back to us with the results.
Here are the steps for wipe cache partition:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
