Phone/Bluetooth device thinks I'm on call

[Rash25]

Every morning I connect my phone to either my ear buds or a speaker. Most of the time it will play but it sounds like im on a call. The music sounds weird, it sounds like when you play music while on a call with someone.

My temporary solution is to restart my phone everytime to go back to sounding normal or I close the app disconnect my Bluetooth device and my galaxy watch but I have to do this multiple times and it works sometimes.

[Rash25]

My buds 2 manager app thinks im on call but im not (bottom, clicked ambient sound during call and it says can't change during a call but im not on call)

[Rash25]

And sometimes, if im connecting it to my car wirelessly, it doesn't play at all, and I'll have to connect it via wire in order for the music to play

[RedDogRabbit]

Try Resetting your Network Settings & Reboot.. you'll need to Pair your Bluetooth devices again & Log into your WiFi network again. See if that fixes the issue for you? 

[Helenna]

Hi Rash25,

Yes, as adviced by RedDogRabbit please perform Reset network settings. Resetting your network settings is actually one of the best troubleshooting steps for persistent Bluetooth issues like the one you're seeing with phantom call mode.

Steps: Go to Settings > General management > Reset > Reset network settings. Confirm the reset and reboot when prompted. Re-pair your Galaxy Buds 2, car audio, watch, and log back into Wi-Fi networks. This will not delete any personal data, but it will remove all paired Bluetooth devices and Wi-Fi passwords.

If this doesn’t solve the issue, we recommend also:

Disabling Call Audio in Bluetooth settings for your Buds and Galaxy Watch. Testing connections one device at a time.

Please let us know how it goes. 

Thank you.