Original topic:

Phone changing all my pictures horrible red ruining how do we stop this

(Topic created on: 02-03-2025 10:00 AM)
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Ants1888
Beginner Level 2
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Galaxy S
Here for maybe someone can help me can I just ask what is going on with after I take pictures or video all of a sudden in its own way transforms into a red hue or amplified red then ruins all my pictures It's bizarre I just spent hours doing a photo shoot of a rug I'm trying to sell and it takes upon itself to transform my rug into this red and pink horror and it's happening a lot and it's been a waste of my time and now I have to do it again is anybody having this issue with the phone independently deciding to just change your pictures completely example I'll show you some screenshots of some of these pink things that are popping up and I also done a screen recording to show you exactly it happening in real time I take the picture I leave it and then it just transforms into garbage can someone help me with this It's like they transform right in front of my eyes but I'm looking at libraries It's unacceptable

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2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi Ants1888,

Thank you for reaching out. We understand how frustrating it must be to experience unexpected color changes in your photos and videos. Based on your description, it sounds like automatic post-processing adjustments might be affecting your images.

To help resolve this issue, we recommend the following steps:

Disable Scene Optimizer: Go to Camera Settings > Scene Optimizer > Toggle Off

Turn Off Auto-Enhancements in Gallery: Open Samsung Gallery > Settings > Disable Auto-Enhance or Auto HDR

Try Pro Mode: Switch to Pro Mode in the Camera app and take a test shot to see if the issue persists.

Clear Camera App Cache: Settings > Apps > Camera > Storage > Clear Cache.

If the issue continues, we recommend submitting an error report via the Samsung Members app with sample photos for further investigation.

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Ants1888
Beginner Level 2
Galaxy S
Okay so I've screenshot my exact settings on what my camera has going on and this is from when I think in the pictures as well yesterday nothing's changed so I'm giving you a first hand view to see what's wrong1738606559088.jpg1738606559106.jpg1738606559119.jpg1738606559139.jpg
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