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12-25-2023 10:01 AM (Last edited 12-26-2023 06:14 AM ) in
Galaxy SGood day,
I don't know the reason, but everything seems to be following an update to One UI 6, Android 14. My cell phone keeps displaying an interface, on my screen "keyboard list and default keyboard" which is displayed every time, and prevents me from using my cell phone. Do you know the reason and how to resolve this?
thank you

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12-26-2023 10:34 PM in
Galaxy SHi, I request you to please follow the below steps once and check again.
Here is the path:
Power the device off.
Press and hold the Volume Up key and the Power key.
Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.
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01-04-2024 10:08 AM in
Galaxy SHi Helenna,
Thank you for your help.
I followed the suggested steps, but the problem persists. Do you have another procedure that could solve this problem?
Thank you for your support
