Problem

[Matmath]

Can someone help me with that?

[keagan]

Hey @ Matmath,

Could you please provide us below information to help you with the issue.

1. The model number of your device
2. Android version 
3. Baseband version

Please provide the information on what you are trying to do before the device displaying this message

[Shaggyskunk1BLM]

Looks like the avatar stickers you want to use are not compatible with your device / android version.

[Matmath]

even if it s the s9?

[Shaggyskunk1BLM]

Some apps from the Galaxy Store just aren't compatible with every device & android version - Doesn't matter if it's an S9 or S10 / S20 or any other device - Some Samsung apps are no longer being developed & are being phased out.

[Matmath]

**bleep**.. i wanted to have my AR emoji!