Request for change of national information

[iNiloowf]

Hey everyone,

I recently moved to Canada from Iran, and I'm facing a major issue with my phone. Despite multiple attempts and reaching out to support, I'm still unable to change the region on my phone from Emirates to Canada. It's been a month, and I'm unable to add my bank card or even trade my phone here. This has been incredibly frustrating, and after five attempts at getting assistance, there hasn't been any resolution.

I rely on my phone for so many things, and not being able to use it properly in my new home is a real setback. I'm considering sending it in for fixing if the issue persists because I really need my phone to function properly in Canada.

Has anyone encountered a similar problem when changing regions on their phone? Any advice or suggestions would be greatly appreciated!

It's disheartening to experience such hurdles, especially when transitioning to a new country. If this issue isn't resolved soon, I might have to reconsider my choice of devices due to the lack of support.

Your insights or guidance on how to tackle this would be a huge help! Thanks in advance for any assistance you can offer. 🙏

[SgtStubby]

With so much electronic fraud occurring in these turbulent times, perhaps the powers that be are leary of a potential scam. Maybe you can purchase a inexpensive device in Canada to proceed? Sorry if this doesn't help and welcome to canada

[iNiloowf]

This is ridiculous! this a Samsung phone! but why I can trade my phone here?:(

[AxaCan]

Here's what I found on the European Samsung members site about using Samsung Pay in another country🤞

[iNiloowf]

Didn't work for me :(

[AxaCan]

Hi! Thanks for giving feedback.
It's always a problem when you change countries 😒 Later, I'll try to find something on the Canadian site.

[AxaCan]

Finally, I found it quickly and the proposed solution worked for the person.
🤞🏻once again!

https://r1.community.samsung.com/t5/others/samsung-account-country-change/td-p/22904509?src=ShareByU...

[iNiloowf]

Thanks for your time , but it says "original post deleted"

[AxaCan]

The post has been deleted just now!
I found another solution in Samsung Members website. Look at the screenshot below.

[Helenna]

Hi, I request you to please follow the below informaiton.

To change the country of Samsung Account, please fill the request.

https://account.samsung.com > Sign in > Contact us > Fill in request form with title 'Request for change of national information'

Please note :

If you change the account country, then all the history of what you purchased in the previous country will disappear (e.g. Galaxy Store, Points, etc.).

This is not a Samsung account limitation. Purchase details are managed by each country under separate service policies.