Resolved! Solved

Original topic:

S10 front camera bug

(Topic created on: 11-04-2020 09:31 AM)
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JDJC08
Active Level 4
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Galaxy S
Anybody having a problem with third-party apps like Instagram, Tiktok, Facebook messenger, and VSCO (so far that I tried) where the front camera is cropped and zoom in? My face is not even center on the camera either and I have to tilt my phone to make it so. When I'm holding the phone in front of me, my face on the camera screen is on the left side of my phone. I've forced stop, clean app cache, uninstall/reinstall the apps, restarted my phone, even wiped cache partition, and not even any of the security updates and optimizations has fixed this. I have no issues with the native Samsung camera and snapchat app though. 
Resolved!
17 REPLIES 17
JDJC08
Active Level 4
Galaxy S
I did get the November update and it still didn't fix it
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bishy
Active Level 1
Galaxy S
that **bleep**. I wish I could be more help. the only other thing I can think of is to clear your camera cache in the app settings .. it worked for me but was more of a bandaid than a solution
keagan
Moderator
Moderator
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Galaxy S

Hi bishy, Glad that your issue got resolved. Could you please let us know the model number of your mobile device. 

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bishy
Active Level 1
Galaxy S
the model number is SM-G973W
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keagan
Moderator
Moderator
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Galaxy S

Hi bishy, I suggest you to contact the app developer and give your suggestion as it is not device fault.

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bishy
Active Level 1
Galaxy S
and we're back to square one...zoomed in again
JDJC08
Active Level 4
Galaxy S
I feel ya buddy, good thing I don't really take videos or what with those apps or I use the native Samsung camera then upload pics/vids but it's VERY ANNOYING to know that these apps haven't done anything about it
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keagan
Moderator
Moderator
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Galaxy S

Hi bishy, Thanks for letting us know the model number.

I suggest you to use the Samsung Camera app as suggested by @JDJC08.

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