Original topic:

S10 Ghost Notification

(Topic created on: 08-22-2020 12:58 PM)
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Samsung_tVswzDg
Beginner Level 2
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Galaxy S

So I've been repeatedly searching through Google, Reddit, everything trying to find an answer and none has worked. 

 

A few weeks back, my phone started making a random notification sound. None that's actually on my phone. Went through all my apps, turned off all sounds even the system apps, I even factory reset my phone and I'm still getting the sound. 

 

It's starting to get really frustrating. I always have my phone in silent and it's annoying trying to listen to something and have this sound ring when there's no reason behind it. I'm not sure how often it rings but I'd say anywhere between 10 minutes and half an hour? It really varies but I don't have my volume up anymore because of it.  I've literally tried everything. Does anyone know how to fix this?!

 

 

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14 Comments
Kinsley
Moderator
Moderator
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Galaxy S

Hey Samsung_tVswzDg,

This is because of third-party apps. Please remove third-party apps one by one and check.
First, completely power off the phone. Then, power on the phone and when the Samsung logo appears, press and hold down the Volume Down key. If done correctly, "Safe Mode" will display on the bottom left corner of the screen.

Once you're in Safe Mode, you can remove the third-party app that is causing issues on your phone.

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Anonymous
Not applicable
Galaxy S
i have no sound for my ringer or notifications. Why
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keagan
Moderator
Moderator
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Galaxy S

Hi 78579, Could you please provide the model number of your device. Which app notifications are causing the issue. Please check the notification settings in Settings >> Notifications.

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lemmal
Beginner Level 2
Galaxy S

Moderator - you are wrong. This is not from a third party app. For the last year I have battled this obnoxious ghost notification. I have blocked notifications from ALL apps, and STILL the notification goes off randomly and it is LOUD! I have downloaded notification trackers to find the notification to no avail. I have turned off Bixby and location and NFC... no change. I have cleared cache. Literally nothing got rid of it. Then... after the update before the one I just got two days ago, it FINALLY went away! Hooray! THEN.. I got another update... really much too short of a period in between updates... and even though I have the automatic updates turned off, and attempted to block the notification of the update I cannot... even when I say, REMIND ME LATER, it pops up again the next time I start doing something on my phone.

What is MOST disruptive however is that it will pop up in the middle of me writing a text and before I can even tell it is open, I have hit on the “accept update” button because it just HAPPENS to be in the exact same spot as the letter I was typing in my text!! And I am then POWERLESS to stop it!!

 

so in the middle of a critical negotiation, my phone just shuts down and is no longer accessible for a good 15 minutes....YUP!!. LOST THAT CUSTOMER!!

And NOW, the ghost notification is BACK. But this time it’s not just a random “ding” sound... no... now it is a 30 second portion of some song that sounds like a Disney movie soundtrack complete with animal snorts and African dance music.

 

**bleep**????

 

I have NOT installed any new apps... the same apps that were on the phone before are still there if they were not made obsolete by the update.

 

So WHAT IS CAUSING THIS GHOST NOTIFICATION BECAUSE I HAVE HAD IT!!!

 

And the sneaky updates too!!! Updates should NOT be allowed to automatically install or sneakily pop up so that the user will inevitably approve them by inadvertently hitting the “install” button. That is just crazy.

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keagan
Moderator
Moderator
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Galaxy S

Hi, Sorry for the inconvenience caused to you. I suggest you to back up your data & reset your device and then check if the issue got resolved. I would like to inform you that Samsung recommends keeping the devices updated to the latest version and the updates contain enhancements like new features, improved functionality and any bug fixes.

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