S10 plus call background video not working

[Lokks]

Is the call background video working for anyone with the S10 plus after the update?

I set mine up but it's not working. Am I missing something? 

[Halston]

Hi Lokks,

You can select a picture or video in your Gallery to show when you make a call on your Galaxy device operating on Android OS Version 11.0 (R).

Follow the below steps to learn how to customize your Call Background on your Galaxy Phone.

- Launch the Phone app

- Tap on the three-dot menu

- Select Settings

- Tap on Call Background

- Select Layout

- Choose your preferred Call background layout then press the back button to Apply changes

- Tap on Background

- Tap on + to add a new Call background

- Select the Photo or Video you would like to use as your Call background

Note: If you would like to use a Video as your Call background, ensure that the clip is a maximum of 15 seconds.

- Once you are happy with the background select Set as call background

- When the Call Background has been applied, you will be able to view your chosen Photo or Video when receiving a call.

[Lokks]

Hi Halston,
I did follow the steps above but still doesn't work when I receive or make a call.

[Lokks]

Hi Halston, did you look further into my issue?

[Halston]

Hi Lokks,

Is your phone updated to ONE UI 3.0? Also, reboot the phone after following the above steps and check.

[Lokks]

Hi Halston, yes I have the One Ui 3.0. And I have rebooted it twice