S10 Proximity sensor

[Fardis19]

Hi everyone, 

I bought a galaxy s10 and having issues with proximity sensor.

Any update to fix this problem?

[Kinsley]

Hi Fardis19, Could you please elaborate on the issue you are facing to understand the issue and assist you better.

[Fardis19]

Hi Kinsley,
the problem is when I make a call and put the phone next to my ear the screen takes about a sec. to turn off and when I keep the phone away from my ear it takes about 2 sec. to turn back on...

[Kinsley]

Hi Fardis19,

I suggest you verify the Sensors functionality in the Samsung members app.

Follow these steps. ( Samsung Members app >> Get Help >> Interactive Checks >> Sensors). 

Try a restart, as some time a simple restart will also fix issues.

[CynicalJerk84]

love those interactive checks. what an awesome feature that was to put in.

[notlousie]

I'm having the same issue but I don't have the sensors test in my Members app...?

[Kinsley]

Also, try to wipe the cache partition of your device and get back to us with the result. Follow the below steps:

> Turn off the device.

> Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

> When the Android logo displays, release all three keys.

> An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

> Press the Volume down key several times to highlight wipe cache partition.

> Press Power key to select.

> Press the Volume down key to highlight yes, them and press the Power key to select.

> When the wipe cache partition is complete, Reboot system now is highlighted.

> Press the Power key to restart the device.