Original topic:

S10 Proximity sensor

(Topic created on: 08-09-2020 10:27 PM)
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Fardis19
Beginner Level 2
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Galaxy S
Hi everyone, 
I bought a galaxy s10 and having issues with proximity sensor.
Any update to fix this problem?
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6 Comments
Kinsley
Moderator
Moderator
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Galaxy S

Hi Fardis19, Could you please elaborate on the issue you are facing to understand the issue and assist you better.

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Fardis19
Beginner Level 2
Galaxy S
Hi Kinsley,
the problem is when I make a call and put the phone next to my ear the screen takes about a sec. to turn off and when I keep the phone away from my ear it takes about 2 sec. to turn back on...
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Kinsley
Moderator
Moderator
Options
Galaxy S
I suggest you verify the Sensors functionality in the Samsung members app.
Follow these steps. ( Samsung Members app >> Get Help >> Interactive Checks >> Sensors). 
Try a restart, as some time a simple restart will also fix issues.
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CynicalJerk84
Active Level 8
Galaxy S
love those interactive checks. what an awesome feature that was to put in.
notlousie
Beginner Level 2
Galaxy S

I'm having the same issue but I don't have the sensors test in my Members app...?

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Kinsley
Moderator
Moderator
Options
Galaxy S

Also, try to wipe the cache partition of your device and get back to us with the result. Follow the below steps:

> Turn off the device.

> Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

> When the Android logo displays, release all three keys.

> An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

> Press the Volume down key several times to highlight wipe cache partition.

> Press Power key to select.

> Press the Volume down key to highlight yes, them and press the Power key to select.

> When the wipe cache partition is complete, Reboot system now is highlighted.

> Press the Power key to restart the device.

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