I've had this issue on my s20 for about a year now. It doesn't matter where I am or what wifi network I'm using, my phone has a hard time staying connected to a wifi connection and sometimes won't even find the network when I'm right in front of the wifi modem. I'm usually around at least once other person also using the same wifi network and I'm the only one who will experience this issue. Right now I live with 4 other people, all who have phones and there are 3 smart TV and my s20 is the only device with this issue. I tried forgetting the network and reconnecting, issue still occurred. So I reset my network settings and the modem, issue still continued. Yesterday I factory reset my phone and low and behold, issue still continues! What is wrong with my device?
Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat
Samsung is offering Door to Door service: For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
Not saying your smartphone isn't faulty but regarding home wifi difficulties, I'm assuming you don't have a Wi-Fi 6 router, which would make 3 smart TVs and at least four other phones ( plus laptops, wearables, other gear from your housemates ) a pretty challenging crowd to service for any Wi-Fi 5 router.
In fact, if your S20 was chronologically the last device out of the bunch to have gotten paired with the router, a frustrating experience would be near-guaranteed due to how quickly a typical router on default settings would drop you in order to service other devices. Doubly so if some of your housemates are constantly hogging the bandwidth with whatever.
While you're standing right next the router like you said, do you have a full Wi-Fi signal? All two/three bars, regardless of whether the phone's actually managing to maintain a stable connection? If not, then yeah, I'd agree that your device is almost certainly faulty to some degree. If not, the root cause might be elsewhere, even keeping in mind your troubles elsewhere.
Ah **bleep**, yeah that's really bad then because afaik manufacturers are still desperate to keep those bars full, even if that makes the UI legend something like:
2 bars: 35-100% signal strength
1 bar: <30 30%
0 bars: literally can't remember the last time I saw that one lol.
At least that's how it's been with cellular signal since forever, things might be different on the Wi-Fi front, but I doubt they're that different. 😕
