Original topic:

Unable to Connect to WiFi

(Topic created on: 09-18-2023 04:55 PM)
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wthiean
Beginner Level 2
Options
Galaxy S
I've noticed for the last few days, my WiFi keeps dropping and is "unable to connect". I restart my phone and it works for a while but I restarted 3x yesterday. I'm not watching it constantly so I only notice after a few hrs that I'm back on mobile data and again unable to connect to my WiFi. Everything else on network is connected and running on WiFi internet
7 Comments
Helenna
Moderator
Moderator
Options
Galaxy S
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wthiean
Beginner Level 2
Galaxy S
Thanks for the link but aside from a factory reset, all has been tried as I'm IT. To me, it seems this came up after an update.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I appreciate your efforts tried the steps in the given link, please perform the Factory reset on the device as you are still facing the issue.

I assure you it will resolve your issue, please follow the steps in the above link to perform Factory reset on the device.

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Galaxy S
Have you tried to change randomized mac to phone mac?Screenshot_20230918_224033_Settings.jpg
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eyyeman
Active Level 1
Galaxy S
Where do you get that option
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Galaxy S
Settings -> Connections -> Wi-Fi -> Click your SSID -> Click gear button on right -> Click view more at the bottom

You should able to see that option.
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eyyeman
Active Level 1
Galaxy S
Thank you