Don't know what happened since yesterday but all of a sudden now Bluetooth audio sounds low and distorted basically all audio plugged headphones speakers?sound quality as degraded for no apparent reason
Hi, Samsung is aware that users may experience the symptom on the device based on Android 10 OS and this is the issue of Android 10. To prevent the user's inconvenience, Samsung is scheduled to release new software in the upcoming weeks. Samsung encourages users to keep software and apps updated to the latest version. Temporarily before releasing new software, please replay the file after a pause. Or, close the application and restart it.
Fixed an update or i added a separate volume by mistake just for Spotify and it was down so i had to compensate with the master volume and everything sounded horrible
Actually the level problem is fixed but the audio quality is not the audio is really degraded in quality! So any help please i don't know if its due to the volume slider for Spotify that was added .Even if i delete the slider it comes back any help
Hi, As you updated to Android 11. I suggest you try the wipe cache partition steps and check if there is any difference. Please write back to us if you are facing the same issue. Please try performing the wipe cache partition by following the instruction below and check if the issue got resolved. Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight "Wipe cache partition". Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, the Reboot system now is highlighted. Press the Bixby / Power key to restart the device.
I still need help my audio sounds terrible Bluetooth headphones or plug headphones distorted never did this before ?the eq in the sound quality and effects section is not working properly. You boost a frequency just a bit and the sound goes up to much sounds horrible
Hi, Please could you try to back up and reset your device. To Backup data: From Settings, navigate to and tap Accounts and backup. Tap Back up data under "Samsung Cloud". On the next screen, select the content you want to back up, or simply tap Select all. When you are ready, tap Back up at the bottom of the screen. Tap Done when it is finished syncing. Please perform the below steps to reset the data. Before that, please sign out from Google account and Samsung account on the device Settings >> General Management >> Reset >> Factory Data reset.
To restore the data: From Settings, navigate to and tap Accounts and backup. Tap Restore data under " Samsung Cloud". On the next screen, select your desired device (at the top of the screen), and then select the content you want to restore. Next, tap Restore at the bottom of the screen. If required, follow the on-screen instructions to download your backup data.
