S21 5G Bad Lense Flare

[Members_5fgvz7p]

I purchased a brand new S21 5G a couple days ago. The lense flare on it is horrible! I read so many good reviews on this camera, and I can't believe it. I took the protective plastic off, the flash is turned off, and there are no scratches on the lenses. It's also completely up to date with it's software. I've attached a picture. I've taken a ton of other pictures, even in daylight and these lines are always there. Thank you for any input.

[Valeriya]

Hi Members_5fgvz7p, Sorry for the inconvenience caused. Samsung is aware of the symptom and the issue was already resolved with a software update that is currently available. Though you have tried to update the software could you check if you have followed the same path?

Therefore, I suggest you check for updates to your device software via the FOTA(Settings > Software update > Download and install) and update to the latest version.

To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times.

[inspgadget]

I have the latest updates and still have terrible lens flare.

[Georgine]

Hi, The phenomenon that appears on your camera is not faulty.
It’s a normal flare phenomenon and it can occur when shooting under backlight that sun/light is located close to screen frame or fingerprint/foreign matter gets on the lens.

Especially, when you take a shoot of objects around bright lights, you can easily find them. At that time, please specify where the sun is not so close to the screen or check again once you have removed the foreign material on the lens(As foreign matter can remain according to the wiping method, please wipe the lens in a circle around to remove the foreign material completely) It may differ slightly by lens specification and foreign matter on the lens.

[ThB7]

Sorry for asking dumb questions. Did you removed the plastic protector on the lens and cleaned the lens?
If yes, you maybe have an issue with the interior of the lens itself. Your photos looks like if the lens is not clean. A little bit foggy.