I have purchased two Galaxy S22 ultra phones (Toronto) when they came out. One of these phones has a weird issue. It deletes random number of contacts automatically after few days. I have went through almost 50 threads in the Samsung community where people have posted the exact same issue. I also saw the replies by the Samsung people and none of their suggestions works and still they have not don't anything to solve this MAJOR PROBLEM!!! I am so frustrated with this.... I have done pretty much all of the suggestions i.e. resetting, clearing memory, removing access by other apps to contact, installing Google contact and disabling Samsung contact... etc.
I've owned just about every Samsung device since 2011, and I have never had any issues with my Contacts being deleted, ever!
I don't Use Google Contacts either, (it's not necessary to install the Google Contacts app), I just sync my Contacts with my Google account. It didn't matter if I was Rooted running a Custom Rom, or stock Samsung Firmware, it's just simply never happened.
If this is happening to you, it's definitely not a device issue, but almost certainly a 3rd party app (Which I can't imagine that any would do anyway), or something in your Settings / Setup. What you are saying, simply doesn't make any sense.
This might be new to you but that surely doesn't mean that this problem doesn't not exist. And also just for your information I have also used almost all of the Galaxy S series phones. And there are many people using different models of Samsung devices having the same issue.
Perhaps it's because I have don't use Google Contacts, but as per the post by @pchan0, I can see that the issue does exist, and as said in the attached article in their post, it was mainly affecting Google Pixel devices, with some Samsung devices affected as well.
This issue apparently happens not to all samsung devices, but it does happen to many, because I assure you I have had this issue happen to me since my S3 down to my S20+ and so many people complain including me, but samsung is doing absolutely nothing about it.
@pchan0 Hi there. I'm happy that it solved your problem. However in my case the contacts were automatically deleted even before I installed Google contacts. The reason I installed Google Contacts last month because only through Google Contacts app I can easily reach the Trash Bin from where I have to recover the contacts manually almost once a week after they are automatically deleted. So I wouldn't say there is a bug in the Google Contact app. It's definitely something with the Samsung phone or the operating system.
If it was occurring with a significant number of other people, with the same model phone, then I would agree. But if what is happening with your pht, is unique to your device, then I can't see any way that it would be a "bug" in your device's OS.
There's likely millions of people with the same device as you. If it was a flaw / bug, it would be happening to everyone.
While it's always possible that tomorrow we'll see a bug-report issued & confirmed, I think that it's pretty unlikely.
Further, as you have said, the issue is only happening to one of your Galaxy S22 devices.
Since you have already Factory Reset, there's really only a couple of things you can try:
Open the Samsung Members app & Click on "Support", Scroll down to Error Reports & send it to Samsung's tech support, see if the can find an error.
Visit a Samsung Service Centre to get it checked out by a tech.
It's almost sounding like a hardware issue, but that still doesn't really make sense. The only other possibility is something in the software is corrupted somehow?
If it's software, a Factory Reset SHOULD have corrected it, but if it's hardware, a Factory Reset wouldn't do anything about it.
I appreciate your reply. I have read many other threads where people have sent ERROR reports many times to Samsung's tech team and got no reply or solution. It's hard to find a Samsung service center here in Toronto. I know one Samsung store close to my place that is full of incompetent people, who lack proper training based on my previous experience with them and I really doubt that these people can give any sort of support regarding this kind of complicated problem. I really don't know where to look for help so thats why I created this post.
