I've been having very poor signal reception since the December 2024 update. At first I shrugged it off as I was in vacation in another province, and I assumed it the Bell towers where I'm at. However, when I got back home, the signal reception was still very poo, and after a week of trying to find a solution, I ultimately ended up at a Samsung store. They said there has been damage to the motherboard, and replacing the motherboard would cost 675 CAD, which I'm refusing to pay as it's due to Samsung's screw up. I tried out different SIMs in my phone, and none of them worked. I also tried putting my SIM in my friends' phones, and it worked fine there.
From what I'm seeing on the r/S22Ultra and r/Samsung subreddits, people seem to either have their phones bricked, or they're experiencing trouble with signal after the update, so the problem has been very common right after the update. In other regions, people are even having their motherboards get replaced free of charge, but I had no luck arguing my way to a free motherboard replacement.
I'm wondering if any of you are having the same problem, and if you guys figured things out?
That's really funny that there is the comment that it's related to a specific motherboard. Just like any manufacturer, they get complaints and if not enough people complain, they say it's no a problem. Did they find what the issue is specific to the motherboard and then test the chip on the other motherboard to confirm it is a different architecture and through testing aren't able to replicate the issues from the key own motherboard? No. I'm a computer engineer and have worked in the cell phone field for most of my career. I've narrowed down the issue but because the software in a major integration, I'm unable to stop the problem from reocurring
My brother was told it is a motherboard issue, but when I factory reset it, it worked fine until it installs all of the updates. My issue is that the moment something tries to use the network, it loses signal. At first I too thought the antenna was starting to fail but now it seems like the ai software is tapped into all the connections and causes it to hang for a split second. Most of the time if I close the app "phone" or "messages" then turn off the phone, not power off, when I go back to the app after waiting for it to reconnect to carrier, it works again. Even if I wait for it to reconnect to carrier I must exit the app then turn off and on to get it to work. Lots of people have this issue. Samsung should be responsible enough to setup the older "one ui" with a higher version number calling it an optional beta so people can easily choose to update to the beta (really version 5 but phone will see it as a 6.11) so people don't need to worry about factory reset and restore. Since it would think it's a higher version, the phone won't try to update again to the version that is causing the issue.
If samsung really wants to give all their customers a solid, using the 30 day storage option they should setup a 1 click using smart switch for the phone to backup the everything from the phone, automatically restart it and restore everything without the user needing to do anything after hitting start. Samsung should take the time to setup the program so things like WhatsApp and others don't need to be backed up and restored separately.
It would solve customers needing to go to the store and being told it's a motherboard issue.
My brother got a new phone and plan with another carrier. I'm going to be talking to a lawyer about this since he needs to pay out his old contract and phone. This should never have happened. Even if it turned out it is a hardware issue, this option should be used first if the phone isn't in warranty like our 22 ultra. I stopped using Samsung because my phones screen overheated and they said it was damage that wasn't covered even though phones were melting and catching fire.
It's a shame because I wanted to buy a fold instead of a duo 2. Having a dual boot windows and android is very useful.
Having a physical keyboard would be really nice but obviously they don't cater to disabled people with low site issues anymore. I'm using a tap system and modified ar with a mini PC until something made for the disabled comes out.
Im the meantime I need to get this phone corrected so his daughter can use it or possibly sell it to make the money back on it to pay out the phone and contract charges. Very disappointed that their repair shops didn't mention this software issue as a possibility of what is causing the problem but it seems like previous models, they are using customers as guinea pigs and say we will make sure it doesn't happen in the next model leaving customers having a bad phone that cost $1000
Same issues after update here...... phone calls no one can hear me after a minute or so, but i can here then. Network connection issues, etc..... hit and miss to be and to use
