I have a brand new S24 Ultra. I really like the Hyperlapse feature and the star trails you can use in that mode.
Previously I had a Pixel which gave amazing results for astro photography.. Now I'm wishing I never switched..
Now back to the S24.. When I enter Hyperlapse, change setting to 300x and time to infinity, and hit the start button, all is well for approx 10 seconds then I get an overexposed white screen.
I've now had the phone back to the pick-up repairer twice (the second time, I gave them detailed info on the issues), and they have not fixed the problem. Samsung then suggested a doorstep repair, which was done last week. I showed the repairer the issues. He agreed there was an issue and entered the notes on the system stating the issue, but because the "diagnostic report" showed no fault again, Samsung failed to help me again!!
So now for a fourth time another repairer is coming on Friday to repair it..
My question is, if he fails to repair it this time, where does that leave me and my warranty, which still has over 18 months left? Am I entitled to a new device?
Any help with a fix or info on my statutory rights would be most appreciated..
We are very sorry to hear about your ongoing issues with the S24 Ultra and the challenges you've faced with repairs.
Please try some potential fixes for the Hyper lapse feature:
Update Software: Please ensure your phone is running the latest version of One UI and camera software. Go to Settings > Software update to check for updates.
Reset Camera Settings: Open the Camera app, go to settings, and reset camera settings to default.
Clear Cache: Go to Settings > Apps > Camera, then select Storage and clear the cache.
Test in Different Conditions: Try using the Hyper lapse feature in different lighting conditions to see if the issue persists.
For the service repair, we go as per the technician report and if it shows no fault found then unfortunately, there is no other option available.
I've done everything that you suggested and nothing works.
I'm sure that the three repair people who have tried have also tried these options too..
I'm going round in circles with Samsung and they don't seem keen to help, just book in with another repair because they only offer a repair under warranty!
