S24 ultra pixelated screen on netflix and prime and other videos

[jasmeet1]

I aam Customer with Samsung from last 8 years in March 2024 I bought S24 on drive and all the screen is pixelated, and problems. And Samsung told me to fix it by a authorized center. But I have paid like 2400 bucks, which is not good and they will fix it instead of replacement. *** never go with samsung

[RedDogRabbit]

Did you try opening the Samsung Members app & Click on Support > Phone Diagnostics & run the Diagnostics for the Touch Screen, which is supposed to detect issues with Touch, but it might give you some ideas regarding the screen itself. You could also run ALL the Phone Diagnostics & see if you get any error messages?

Is there any issue with your device's connectivity, as often weak connectivity can be a cause of pixilation.

I had one Samsung device that had a Touch issue, and in my case, a Factory Reset corrected the issue for me.

If a Factory Reset works for you, it's definitely better than visiting a Samsung Service Centre. 

[Helenna]

Hi jasmeet1, sorry to hear this issue on your S24 Ultra. Please check if there is any network issue. Sometimes it happens because there is poor signal strength.

If nothing works, then please perform back up and factory data reset on your device before visiting the Samsung authorized service center and check if it fixes the issue.

https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

Thank you.