S24 ultra screen touch issues

[sharurocks]

I am seeing this message frequently on my s24 ultra and screen is unresponsive..

Restarting solves the issues...anyone knows what's wrong here ??

[CHiCHiDC]

I'm not sure why my Brightness is low, since it's brand new and the ultra, but I have,

Adaptive Brightness off

Powersaving off

Extra Dim off

Extra Brightness on

QHD+ On

Screen Vividness- Max Vivid 

I noticed that when I toggle Extra Brightness on and off, it doesn't do anything. Also, I held it next to an S23 Ultra and that looked brighter.

[Helenna]

Hi sharurocks,

We apologize for the buggy experience on your device. You could try booting your device into Wipe cache partition and see if it helps.

Turn off the device > Press and hold the Volume Up key and the Power Key > When the Android logo displays, release all keys.(("Installing system update" is displayed before displaying the Android system recovery menu options) > Press the Volume down key several times to highlight “wipe cache partition.” > Press the Power key to select > Press the Volume down key to highlight > “yes” and press the Power key to select. When the wipe cache partition is complete, “Reboot system now” is highlighted. Press the Power key to restart the device.

If you continue receiving pop-up message and experiencing the screen freezing, please submit an error report to provide the data logs to the developers.

Tap and hold on Samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.